Who We Are
Generations Building Ltd is a family-run roofing and construction company based in Timsbury, Bath (BA2 0JP). We are the data controller responsible for the personal information we collect from you.
If you have any questions about this policy or how we handle your data, please contact us using the details at the bottom of this page.
What Information We Collect
We only collect information that is necessary to respond to your enquiry or provide our services. This may include:
- Your name
- Your phone number
- Your email address
- Your town or postcode
- Details about your property or the work you need
- Any additional information you choose to share with us
We do not collect sensitive personal data, financial information, or data from anyone under the age of 18.
How We Collect It
We collect your information when you:
- Submit an enquiry form on our website
- Complete a lead form through a Meta (Facebook or Instagram) advertisement
- Contact us directly by phone or email
- Request a quote or survey
Why We Use Your Information
We use your information to:
- Respond to your roofing or building enquiry
- Arrange a free survey or inspection at your property
- Provide you with a quote for work
- Follow up on ongoing jobs or previous work
Legal BasisOur lawful basis for processing your data is legitimate interest — specifically, to respond to your request for our services. We do not use your data for automated decision-making or profiling.
Who We Share It With
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Your information may be accessed by:
- Members of the Generations Building Ltd team, solely for the purpose of handling your enquiry
- Our CRM and communication software (GoHighLevel), which stores and manages enquiries securely
- Meta Platforms (Facebook/Instagram), where you submitted a lead form — subject to Meta's own privacy policy
We will never share your information with any other third party without your explicit consent, unless required to do so by law.
How Long We Keep It
We retain your personal data for as long as is necessary to fulfil the purpose for which it was collected:
- Enquiries that do not convert — up to 12 months
- Customer records relating to completed work — up to 7 years, in line with our business and legal obligations
Once data is no longer needed, it is securely deleted.
Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
To exercise any of these rights, please contact us using the details below. We will respond within 30 days.
Cookies
Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We use them to understand how visitors use our site so we can improve it over time.
You can control or disable cookies through your browser settings at any time. Disabling cookies will not affect your ability to use our site or contact us.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be published on this page with an updated date at the top. We recommend checking back periodically if you have an ongoing enquiry or relationship with us.
Contact Us
If you have a question, concern, or wish to exercise any of your rights, please get in touch: